If you are experiencing the error ?Error creating process <{temp file location}>\bootstrap.exe /MSN? when installing MSN Messenger, the following may apply:
1. The MSN Messenger install file did not download correctly.
2. The package of the Setup file did not get extracted correctly.
In order to resolve the issue please try the following:
1. Download the MSN Messenger installation package
a. Create the folder C:\MessengerSetup to download the Messenger installation package.
If the folder already exists, select its contents and delete all files in it.
b. Go to
http://messenger.msn.com ---OR---
United States Please visit
http://messenger.msn.com/Download/OS.aspx.
Other countries
a.Please visit
http://messenger.msn.com/Locale.aspx, select your location, and then click OK.
b. Follow the instructions that appear on the screen.
c. Click Download Now and click on the Save button.
d. In the Save as dialog box, select the C:\MessengerSetup and save the package to it.
2. Extract the downloaded package
a. Click Start, Run and enter cmd in the Run window to open a command window.
b. At the command prompt type in cd C:\MessengerSetup and hit Enter and the prompt changes to C:\Messengersetup>.
c. Enter the following command based on the operating system, to extract the contents of the package to the desired folder:
Windows 98/Windows ME setup9x /c /t:C:\Messengersetup
Windows 2000 setupnt /c /t:C:\Messengersetup
Windows XP setupdl /c /t:C:\Messengersetup
The files bootstrap.exe and Msnmsgs.msi are extracted to the C:\Messengersetup folder.
d. Type exit at the command prompt to close the command window.
3. Install the Msnmsgs.msi package
a. Open Windows Explorer
b. Navigate to the folder C:\MessengerSetup
c. In the Windows Explorer window, choose Tools followed by Folder Options.
d. In the Folder Options window, click on the View tab.
e. Select ?Show Hidden files and Folders? and uncheck ?Hide Extensions for known file types?.
f. Double click on Msnmsgs.msi to install MSN Messenger
4. Sign in to MSN Messenger.
For additional online help, please go to:
http://messenger.msn.com/help
